Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The bank entrance card reader is broken preventing after-hours access.
Business reply on Google
I’m sharing your comment so a technician can look at it. I’m sorry for the inconvenience and appreciate that you let us know. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^michael
insufficient number of tellers during peak hours
Business reply on Google
Hello. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Courtney
Staff failed to communicate notary limitations before a long wait.
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Kev
Staff improperly marked a check as void, causing significant processing delays.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^jose
Long wait times and unprofessional staff behavior at the bank branch.
Business reply on Google
We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^christian
excessive wait times for in-person banking services
Business reply on Google
Hello Tanya, it's disappointing to hear that your experience wasn't at the level you expected. Your feedback is important to us. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^viviana
Banker entered the customer's address incorrectly despite having the license.
Long wait times due to insufficient staffing at the bank branch.
Business reply on Google
I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Patricia
insufficient staffing leads to long wait times for customers
Business reply on Google
Hi, Cherrell. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Security guard is distracted by personal phone calls while on duty.
Business reply on Google
Hello Maya. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. ^nicole
The bank branch was closed during posted operating hours.
Business reply on Google
We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.
ATM retained debit card and manager was unhelpful
Business reply on Google
Hi Maya. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan
Bank employee provided incorrect information regarding check availability and fund holds.
Business reply on Google
Hi Charles. We use many factors to determine if a hold will be placed on a deposited item and for how long. Learn more about holds go here: http://go.bofa.com/deposits. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Important: Use when the client threatens to close an account. ^ ines
The bank provides slow and disrespectful customer service.
Business reply on Google
Good morning Dominic. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
Customer waited over an hour despite having a scheduled appointment.
The bank branch closes early and customer service is unresponsive.
ATM machines are broken and have limited withdrawal options.
Bank of America ATMs are frequently out of service
Long wait times due to insufficient teller staffing at the branch.
Long wait times and poor cleanliness at the bank branch.