Bank of America Financial Center
💳 Finance & Insurance · 144-76 Northern Blvd · Flushing
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff members at the branch were unprofessional.
Business reply on Google
Hello, Alaiza. We’re sorry to hear your experience did not meet expectations, and we appreciate you taking the time to share your feedback. If you need further assistance, our Social Media Client Care team is available on Instagram at https://www.instagram.com/bankofamerica/ or on Facebook at https://www.facebook.com/BankofAmerica. ^ana
Long wait times due to insufficient staffing at the bank branch.
Business reply on Google
Hello Teresa. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^mark
loitering individuals inside the bank lobby create safety concerns
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team and send us a private message on https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^kayla
The bank teller is slow and incompetent.
Business reply on Google
We're disappointed to hear that your experience with Jennifer wasn't at the level you expected. We would like to learn more about what happened. Please connect with our Social Media Client Care team Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^priscilla
customer unable to reach support after ATM retained their bank card
Business reply on Google
Hello Sung Han. Thanks for reaching out to us. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^Cameana
Poor customer service across multiple New York City bank branches
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^janet
Staff refused to provide in-person assistance for an online issue.
Business reply on Google
Hi and thanks for reaching out to us. We're very sorry to hear that we didn't meet your expectations during your visit. We greatly appreciate you sharing this feedback with us as we'll be sure to provide this to our leadership for that location. If by chance you happen to need additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we'll be glad to further connect with you. ^matt
Banker failed to open account manually causing unnecessary delays
Business reply on Google
Hello Daniel, we're disappointed to hear that your experience with Hongying wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Peggy
staff members lack knowledge and provide poor customer service
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ jessika
inconsistent documentation requirements for opening a business bank account
Business reply on Google
We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Aneudi
Staff provide poor service and rely too heavily on automated systems.
Business reply on Google
Hi Yuqi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^antoinette
Bank staff exhibited rude behavior and alleged racial discrimination toward customers.
Business reply on Google
Hello, Zoey. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^kayla
Long wait times due to insufficient teller staffing
Business reply on Google
Hello. We are sorry that we did not meet your expectations. If you need further assistance or would like to provide additional info. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^gabe
bank refused to accept a large deposit of one dollar bills
Business reply on Google
Hi Tim. We’re sorry that we did not meet your expectations. The ATM may limit the number of bills it will accept during cash deposits. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mart
long wait times due to inefficient staff management
Business reply on Google
Hello Feng. We are sorry that we did not meet your expectations. Depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^adrian
Staff caused an hour wait without providing status updates or assistance.
Business reply on Google
Hi Jason, we apologize for your experience and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. Also, you may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
Bank staff exhibited discriminatory behavior and failed to address unauthorized account…
insufficient tellers and long wait times for business banking
Long wait time due to insufficient teller staffing
Bank parking lot is inaccessible after business hours