Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Scheduled appointment was not honored and staff were dismissive
Business reply on Google
Hello, I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance with your accounts, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^erika
Long wait times and poor queue management by bank staff.
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^jose
Long wait times and lack of management at the branch.
Business reply on Google
Hello. We are sorry that we did not meet your expectations. If you need further assistance or would like to provide additional info. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gabe
Bank staff refused to process a transaction due to fraud concerns
Business reply on Google
Hello. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^adrian
The branch staff and manager are rude and irresponsible.
Business reply on Google
Hello, we're sorry to hear about your experience. We’d like to learn more about what happened. Please reach out to a member of our Social Media Client Care team on Facebook at https://www.facebook.com/BankofAmerica. ^matt
Long wait times due to inefficient staff and cramped branch layout.
Business reply on Google
Hi, Kevin. I'm sorry your experience with our financial center team wasn't what you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alma
excessive wait times for customers at the bank branch
Business reply on Google
Hi, Harry. I'm sorry your experience with our financial center team wasn't what you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alma
Staff lack language proficiency and training to assist customers effectively.
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^yumaris
customer waited over an hour without receiving assistance from bank staff
Business reply on Google
Hello, thank you for reaching out to us. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Shaquan
Staff provided poor service and failed to deliver the bank card.
Business reply on Google
We're disappointed to hear that your experience with Ms. Yan wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jessika
Staff member provided incorrect information and caused long wait times.
Business reply on Google
Hello Angie, thank you for reaching out to us. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Shaquan
Staff requested sensitive personal information in front of other customers.
Business reply on Google
Hello, Jiayi. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. . If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^erika
Long wait times and lack of customer greeting at the branch.
excessive wait times and insufficient staffing at the bank branch
Business reply on Google
Hello Li. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jenn
Staff were rude, unprofessional, and ignored customers waiting in line.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^daniel
Long wait times due to insufficient open teller windows
Business reply on Google
We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/
excessive wait times and inefficient staffing at the bank branch
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^ines
inefficient queue management and long wait times at the branch
Understaffed branch with unprofessional and inefficient bank tellers.
Long wait times due to insufficient teller staffing at the branch.