Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff displayed rude and impatient behavior toward customers.
staff members were unprofessional and exhibited discriminatory behavior
Business reply on Google
Hello. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Courtney
Bank employee was rude and unprofessional regarding customer knocking on door
Business reply on Google
We appreciate that you took the time to tell us this, and apologize for the experience. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^rosa
Staff provided poor service and refused to assist with deposit.
Business reply on Google
Hi Zhao. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Warren
Long wait times and poor cleanliness at the bank branch.
Business reply on Google
Hello, Matthew. We're disappointed to hear that your experience was not at the level you expected. Your feedback is important to us. We certainly understand your frustration and appreciate your patience. We'll certainly document your concerns and share them with our leadership team. We may also have some alternatives to help you save time. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^priscilla
Understaffed branch with unprofessional and rude employee behavior.
Business reply on Google
Hello chen chen. Thanks for reaching out to us. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Cameana
Long wait times due to inefficient line management.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^kayla
Staff member displayed poor attitude and failed to answer customer questions.
Business reply on Google
I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica. ^matt
Bank staff provided false information regarding deceased relative's funds
Business reply on Google
Hello Steven. We'd like to know more. Please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole
Bank employee displayed impatient and rude behavior toward customers.
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Dar
Bank staff at the business counter were impatient and unhelpful.
Business reply on Google
Hello, thank you for reaching out to us. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Shaquan
Long wait times due to insufficient staffing at the branch.
Business reply on Google
Hi, Wai. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph
Customer denied account opening despite providing multiple forms of identification.
Business reply on Google
We are sorry that we did not meet your expectations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
Staff allowed another customer to cut the line ahead of others
Business reply on Google
Hi, WenYu. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If we can be of any assistance with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Staff are impatient and rush customers who do not speak English.
Long wait times and poor organization at the bank branch.
insufficient branch availability causing long wait times in the district
Staff member provided poor service and refused to process mortgage application.
Teller displayed poor attitude and customer service during a transaction.
long wait times due to insufficient staffing at the branch