Bank of America Financial Center
💳 Finance & Insurance · 16944 San Fernando Mission Blvd · Granada Hills
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff demonstrated unprofessional and dismissive behavior toward a customer.
Business reply on Google
Hello Maria, We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^lilly
Teller and supervisor refused to process a valid check deposit.
Business reply on Google
Hi Bauyrzhan. We sincerely apologize for any confusion and frustration this may have caused. We will document your feedback and file a complaint on your behalf regarding your recent experience. If you or your cousin need further assistance, please reach out to our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or click Send Message on our Facebook page https://www.facebook.com/BankofAmerica. ^tiff
Supervisor exhibits unprofessional behavior and poor customer service etiquette.
Business reply on Google
Hello lina. Thanks for sharing feedback about your recent experience with Brenda. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or click Send Message on our Facebook page https://www.facebook.com/BankofAmerica. ^Cameana
Staff refused to cash a valid check without a legitimate reason.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^maribel
Inconsistent check cashing policies between different bank branches.
Business reply on Google
Hello Sercan Emirler. Thanks for reaching out to us. It's disappointing to hear that your experience wasn't at the level you expected with Brenda, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Cameana
Bank supervisor displayed rude behavior and refused to provide information.
Business reply on Google
Hello. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Kevondra
Unauthorized fraudulent transactions occurred without notification from the bank.
Business reply on Google
Hello. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Courtney
Bank staff refused service due to insufficient time before closing.
Business reply on Google
Hello Mohamed, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Peggy
Bank staff refused to provide requested cash withdrawal to customer.
Business reply on Google
Hi, Alex. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma
Bank refused to cash a check for the full amount.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole
Bank employee provided disrespectful service to a customer.
Bank of America accounts are vulnerable to unauthorized transactions and fraud.
Business reply on Google
Hi Arcelia. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Bank branch refused to allow customer to wait inside for teller.
Receptionist was rude and unprofessional to a customer.
customer unable to resolve duplicate payment issue with bank
Business reply on Google
Hi Randy. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan
Staff failed to locate foreign currency order until prompted by customer.
Business reply on Google
Hi Rociel, we're very sorry to hear of this experience and will be sure to provide this feedback to the leadership of this location. We sincerely appreciate you taking the time to let us know and if you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt
Manager lacks professional customer service training and understanding
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Long wait times due to insufficient staffing at the bank branch.
Limited branch operating hours hinder business banking access.
customer unable to reach staff via phone after multiple transfers