Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 1742 Hilliard Rome Rd · Hilliard
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff harassed customer and withheld their bank card intentionally
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Adrian
customer unable to reach support due to repeated call disconnections
Business reply on Google
Hi Grant. Thanks for reaching out to us. My apologies for your experience. As your feedback is very important to us, you may also connect with our Social Media Client Care team by sending us a private message via Instagram at https://www.instagram.com/bankofamerica/ or Facebook at https://www.facebook.com/BankofAmerica . Thank you. ^david
Staff prioritizes Spanish-speaking customers over others regardless of arrival time.
Business reply on Google
Hello. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^Aneudi
Employee exhibited inappropriate behavior toward the customer.
Business reply on Google
Hi Faouzi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^antoinette
Banker failed to honor scheduled appointments for account opening
Business reply on Google
We appreciate that you took the time to tell us this, even though you were disappointed with the appointment process. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^jasmine
Excessive hold times when calling customer service
Business reply on Google
Hello, we are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Bry
The bank branch provides very slow customer service.
Business reply on Google
Hi John. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^christian
Bank failed to investigate or notify customer regarding a filed claim.
Business reply on Google
Hello Salif. We appreciate that you took the time to tell us this, even though you were disappointed with claims filing. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole
Banker was difficult to reach for business account assistance.
Business reply on Google
Hello. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha
Excessive wait times for routine banking transactions
Business reply on Google
Hi, Samer. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph
Bank staff failed to open an account over one week
Business reply on Google
Hello Jose. We're disappointed to hear that your experience wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
The bank staff fails to communicate effectively with customers and internally.
Business reply on Google
Hello Mely. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Unauthorized transfer of funds and inability to contact customer support
Business reply on Google
Hello, we'd like to know more. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, ZIP code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. ^mark
Staff ignored scheduled appointment in favor of a walk-in customer.