Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times due to insufficient staffing at the bank branch.
Business reply on Google
Hello John, we value your business and I'm sorry your experience with our financial center team wasn't what you expected. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on Instagram https://www.instagram.com/bankofamerica/. ^erwin
Excessive wait times despite low customer volume and staff inattention.
Business reply on Google
Hi Fernanda. We're sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^marty
Long wait time for a simple notarization appointment
Business reply on Google
Hello, Hector. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance with your accounts, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^erika
Bank teller provided false information regarding check cashing policies.
Business reply on Google
Hello. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Kevondra
Long wait times due to insufficient teller staffing
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alicia
Long wait times and unhelpful staff for business clients
Business reply on Google
Hello Gabriel. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^stephanie
Understaffed bank branch causes long wait times for customers.
Business reply on Google
Hello. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
The bank branch is consistently failing to answer customer phone calls.
Business reply on Google
Hello, Leonidas. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alex
Bank employee exhibited rude behavior and poor attitude toward customer
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^stella
Staff are rude and the business line is consistently unstaffed.
Business reply on Google
Hi Junior. We're concerned to see this and would like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Bry
Customer experienced an unreasonable wait time for safety deposit box access.
Business reply on Google
We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Aneudi
Customer denied wire transfer service and experienced alleged discriminatory treatment.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tiff
Long wait times and lack of customer restroom facilities.
Business reply on Google
Hi Ruth. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Unprofessional and rude behavior from the branch security guard.
Business reply on Google
Hi, D'Quincy. We are sorry that we did not meet your expectations. Your feedback is very important to us and we’ll certainly be sharing your feedback with our leadership team. Here is a link that can help you quickly find other locations and hours: https://t.co/41WYUmHvxx . The information is updated regularly. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^cynthia
Frequent branch closures, system outages, and insufficient staffing levels.
Business reply on Google
Hello. We value your business and are sorry that you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^jazmin
Excessive wait times due to understaffing at the bank branch.
Business reply on Google
Hi. We appreciate that you took the time to tell us this, even though you were disappointed. We'd like to keep her as a customer and thank you for your feedback. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^Tasha
Excessive bank fees and long wait times in uncomfortable conditions.
Business reply on Google
We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^amanda
Long wait times due to insufficient staffing at the branch.
Bank staff refused to process a joint account transaction during appointment
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
Customer alleges racial profiling during check cashing attempt
Business reply on Google
Good afternoon, I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^michael