Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff was impatient and processed a debit card with incorrect information.
Business reply on Google
We apologize for the experience and we appreciate you taking the time to let us know. Your feedback is very important to us and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ rosa
excessive wait times and poor teller efficiency at bank branches
Business reply on Google
Manuel. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tiff
Customer was followed after withdrawing cash from the bank
The bank branch has limited operating hours for working customers.
Business reply on Google
Hi Leticia. We appreciate that you took the time to tell us this, even though you were disappointed with our hours. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^ines
Excessive wait times for teller service at the bank branch.
Business reply on Google
Hello Erick. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^mark
Customer unable to reach representative after forty-five minutes on hold.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines
Inaccessible facility layout and long wait times for customers.
Business reply on Google
Hi Calvin. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Long wait times and inconsistent branch operating hours.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan
Long wait times and discriminatory behavior by the branch manager.
The loan agent was unprofessional and provided poor service.
Staff member was unprofessional and wasted customer time during a withdrawal.
Inconsistent branch procedures and poor parking lot maintenance.
Long wait times and unprofessional staff behavior
Branch lacked change and had an expired notary service.
Bank employee was reported as being impolite to the customer.
excessive wait times due to insufficient staffing at the branch
Long wait time due to understaffing at the bank branch.