Bank of America Financial Center
💳 Finance & Insurance · 301 E Market St Ste 116 · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Bank processed duplicate payments and failed to address unauthorized account transactions.
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/ ^kayla
The bank branch has insufficient staffing and excessive wait times.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^janet
The branch location is incorrectly listed as staffed on Google.
Business reply on Google
Hi Ruth. We'd like to find out more about your experience. Please connect with us on our servicing platforms on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines
The branch service is excessively slow.
Business reply on Google
We apologize for the experience and appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosa
Staff member provided unprofessional and disrespectful customer service.
Business reply on Google
Hi, Jonty. Thanks for sharing feedback about your recent experience with Milyaka. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^alma
The branch is unreachable by phone for months.
Business reply on Google
Hi, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam
Staff member was dismissive and ignored a scheduled appointment.
Business reply on Google
We appreciate that you took the time to tell us this, even though we're disappointed to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex
Inaccurate branch availability information and automated appointment cancellations.
Business reply on Google
Hello, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
Inaccessible customer service and inability to reach staff for assistance
Business reply on Google
Hi Cinder. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Long wait times and incorrect referral for notary services.
website and app authentication codes are invalid
Staff failed to attend to a customer waiting at the door.
Staff failed to return customer's identification, causing financial loss.
ATM failed to dispense the full amount of cash requested
The branch is disorganized and inefficient.
Bank charged unnotified maintenance fees and refused to reverse them.
The branch only offers virtual teller services instead of in-person assistance.
Long wait times and incomplete assistance provided by bank staff.
Bank held customer deposit for nine days without justification
Bank branch unable to cash check due to limited service status