Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 10445 San Jose Blvd · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The bank staff provided rude and poor customer service.
Business reply on Google
Hi Holly. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^ines
Long wait times due to insufficient teller staffing at the branch.
Business reply on Google
Hello. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^mark
Bank staff treated elderly customers with rudeness.
Business reply on Google
I apologize for the experience and your feedback will be escalated. Please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/ and we will be in touch with you. ^viviana
Staff member was unhelpful and refused to process required documents.
Business reply on Google
Thank you for sharing your feedback, Mathew. We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. Please know that your comments will be shared with our leadership team for review, as we take these matters seriously and strive to improve. If you need additional assistance, our Social Media Client Care team is available to help. You can connect with us through Facebook at facebook.com/BankofAmerica or Instagram at instagram.com/BankofAmerica. We value your time and trust, and we’d like the opportunity to assist you further. ^daniel
The employee at the entrance provided incompetent service.
Business reply on Google
Hi Ice. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^christian
Staff bypassed waiting customers for others based on perceived racial preference
Business reply on Google
I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^Maggie
Long wait times due to understaffing and inefficient teller service.
Business reply on Google
Hi Cinthia. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Long wait time and poor service from staff.
Business reply on Google
Hi Edson, we apologize for your experience and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. Also, you may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
Long wait times due to insufficient teller staffing
Long wait times due to insufficient teller staffing at the branch.
Long wait times due to insufficient staffing at the bank branch.
long wait times due to insufficient staffing
The bank is failing to answer customer phone calls.
Long wait times due to understaffing at the bank branch.