Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 13840 Old St Augustine Rd · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Bank branch failed to communicate, causing loss of a financing opportunity.
Business reply on Google
Hi. Thanks for reaching out to us. My apologies for your experience. As your feedback is very important to us, you may also connect with our Social Media Client Care team by sending us a private message via Instagram at https://www.instagram.com/bankofamerica/ or Facebook at https://www.facebook.com/BankofAmerica . Thank you. ^david
Staff provided incorrect information regarding notary service availability.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Courtney
Limited branch operating hours and lack of drive-thru service.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^yumaris
Poor customer service and long wait times at the branch.
Business reply on Google
Hi Sara. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^ines
Staff refused to accept valid identification documents.
Business reply on Google
Hi Luliia. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
staff members failed to assist customer with credit card application
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Arielle
The bank lobby is frequently closed and services are limited.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Yandry
Bank refused to perform a cash exchange for non-depositing customer
Business reply on Google
Hello, John. I sincerely apologize for your experience and your feedback will be shared. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^daniel
Limited branch hours and insufficient staffing levels
Limited branch hours and long wait times for customer support.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jennifer
Limited operating hours and long wait times due to understaffing.
Business reply on Google
Hi. Jessica. We apologize for any inconvenience. We remain open to serve our clients while implementing changes such as limited hours and staff. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. Additionally, you can complete transactions via Online Banking or the ATM. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
The bank branch is permanently closed and only offers ATM services.
Business reply on Google
Hi Oliver. We apologize for the inconvenience. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated. ^Rachel
Understaffed branch with limited teller availability and inconvenient operating hours.
Bank failed to credit deposited paycheck funds to customer account
Customer denied service and experienced discriminatory behavior by bank staff.
Bank teller displayed rude behavior and refused to verify deposit details.
The branch has poor customer service and limited facility access.
staff failed to assist with card activation over multiple visits
Slow drive-through service and incorrect bill denominations provided.