Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 8300 Merchants Way · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
loan officer failed to call at the scheduled appointment time
Business reply on Google
Hi Tina. Thanks for reaching out to us. My apologies for your experience. As your feedback is very important to us, you may also connect with our Social Media Client Care team by sending us a private message via Instagram at https://www.instagram.com/bankofamerica/ or Facebook at https://www.facebook.com/BankofAmerica . Thank you. ^david
Poor customer service and inefficient branch operations
Business reply on Google
Hi. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us. If you would like to connect with an agent for assistance, please reach out our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^gisselle
Bank failed to verify a fraudulent check deposit with the account holder.
Business reply on Google
We appreciate that you took the time to tell us this. It's disappointing to hear that your friends experience wasn't at the level they expected, and we’ll certainly be sharing your feedback with our leadership team. ^priscilla
Inconsistent and discriminatory check processing procedures by branch staff.
Business reply on Google
I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^priscilla
branch system failures and inability to open a new account
Business reply on Google
Hello Dan. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^cindy
Teller was unknowledgeable and unable to answer basic account questions.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
Long wait times due to insufficient teller staffing at the branch.
Business reply on Google
Hi Jenny. We apologize for any inconvenience. We remain open to serve our clients while implementing changes such as limited hours and staff. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. Additionally, you can complete transactions via Online Banking or the ATM. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Long wait times and lack of customer acknowledgment by bank staff
Business reply on Google
Hi Carmelah. We're disappointed to hear that your experience with Faydra wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Bank refused to cash a verified check for a non-customer.
Business reply on Google
Hi Jeraldo. We appreciate that you took the time to tell us this, even though you were disappointed with our check cashing service. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. Thank you. ^susan
Long wait times due to inefficient staff management
Business reply on Google
Hello. We are sorry that we did not meet your expectations and know that your time is valuable. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex
Bank charged a fee for a bank-issued check
Excessive wait time and unprofessional staff behavior during check cashing.
Customer avoids this specific bank location due to poor service.
Bank places excessive holds on business check deposits
Bank representative added unauthorized premium account fees to customer checking account.
ATM failed to deposit cash and bank failed to resolve claim
Bank incorrectly marked account holders deceased and withheld funeral expense funds.
Customer experienced long wait times and lack of assistance.
Bank staff provided poor service and failed to assist with check endorsement.