Bank of America Financial Center
💳 Finance & Insurance · 10300 Sepulveda Blvd · Mission Hills
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times due to insufficient staffing at the bank branch.
Long wait times despite having a scheduled appointment
Business reply on Google
Hi. We're sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^marty
Bank staff allegedly discriminated against customer based on citizenship status.
Business reply on Google
I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^daniel
Staff failed to open a bank account after two days.
Business reply on Google
We'd like to know more. Please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^maribel
Excessive wait times due to insufficient teller staffing.
Business reply on Google
Hello Omar. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^linda
Long wait times due to insufficient staffing at the branch.
Business reply on Google
We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^gabe
Staff member displayed unprofessional behavior requiring intervention from other…
Business reply on Google
Hello. We are sorry that we did not meet your expectations. If you need further assistance or would like to provide additional info. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^gabe
long wait time for cashier check approval due to supervisor absence
Poor customer service provided by bank staff and management.
Business reply on Google
We apologize for the experience. Your feedback is very important to us and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosa
Long wait times due to insufficient teller availability.
Business reply on Google
Hi Delilah. We understand your frustration. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ines
long wait times and teller unavailability during lunch hours
Business reply on Google
Hi, Ruslan. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
long wait times due to insufficient staffing at the branch
Business reply on Google
Hi, Oscar. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma
Insufficient staffing caused long wait times for teller services.
Business reply on Google
Hi Thierry. We value your business and are sorry that you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin
Long wait times and unresolved debit card errors by staff.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
Missing cash deposit from credit card advance remains unresolved
Business reply on Google
Hello Danny. We're disappointed to hear that your experience wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Bank tellers are unhelpful and refuse to resolve customer issues.
Business reply on Google
Hi Krispy. We appreciate that you took the time to tell us this, even though you were disappointed with our service. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^ines
Account closed without warning due to identity verification issues
Business reply on Google
Hi, Ryan. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
excessive wait times due to reduced branch hours and understaffing
Bank tellers and the manager provided rude customer service.
Long wait times due to insufficient staffing at the bank branch.