Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank delayed check availability after initially promising funds within two days.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Facebook at https://www.facebook.com/BankofAmerica. ^matt
The bank staff displayed an unfriendly attitude toward the customer.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Yandry
Employees were unhelpful and lacked sufficient knowledge.
Business reply on Google
Hi, Mirta. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^lore
Staff lacked the experience required to open a bank account.
Business reply on Google
Hi David. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^lilly
Bank tellers provided arrogant and unhelpful customer service
Business reply on Google
Hello Yujun, it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Peggy
Customer received fifty dollars less than the amount withdrawn from bank
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Maggie
Staff member was dismissive and unhelpful regarding a promotional inquiry.
Business reply on Google
We apologize for the experience and appreciate your feedback. We’ll certainly be sharing your feedback with our leadership team. ^alex
Bank teller refused to provide requested amount of coin rolls
Business reply on Google
Hello Sarah, if a larger withdrawal of currency is requested but this transaction may impact a financial center's ability to service other clients, limits may be placed or we may request that the transaction be completed at a later date to ensure we maintain cash on hand. We recommend speaking with your financial center for assistance with ordering currency.
Staff provided poor service and failed to assist with transaction requests.
Business reply on Google
Hi, Bob. We are disappointed to hear this and would like a chance to connect. Our team apologizes for your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
inability to schedule appointments due to unresponsive phone and online systems
Business reply on Google
Hi Florian. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^tasha
staff members are unhelpful and lack knowledge of bank operations
Business reply on Google
Hi JK, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
Bank employee displayed unprofessional and rude behavior toward a customer.
Business reply on Google
Thanks for sharing feedback about your recent experience with Emily. We'd like to connect with you to learn more about what happened and keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan
Bank imposed daily withdrawal limits on customer funds
Long wait times due to insufficient teller staffing
The bank teller is consistently unfriendly and rude to customers.
Incompetent staff required an additional branch visit for a wire transfer.
The bank staff exhibit inconsistent and unwelcoming attitudes.