Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times for teller services at the branch.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^armando
Frequent technical difficulties prevent access to banking services.
Business reply on Google
Hi, Ronny. We are sorry that we did not meet your expectations. Your feedback is very important to us as we're always looking to improve services that we offer at each location. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^lauren
Staff refused service and discriminated against a customer.
insufficient bank teller staffing levels during peak hours
Business reply on Google
We appreciate you coming in. You may be able to save time at the financial center by using an ATM, enrolling in direct deposit or by using online/mobile banking options. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/
Customer experienced a long wait time for a scheduled appointment.
Business reply on Google
Hello Jayon. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole
Bank staff failed to provide requested stamped account statements.
Business reply on Google
As an alternative, you can view your past statements through Online Banking by clicking on the My Statements tab. ^alma
Staff refused service early and ATM area is unsafe
Business reply on Google
Hi Max. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew
The branch has inconsistent operating hours and malfunctioning ATM machines.
Business reply on Google
Hi, Blair. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. Here is a link that can help you quickly find your nearest locations and current hours: https://locators.bankofamerica.com/. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Excessive wait times due to understaffing at the bank branch.
Business reply on Google
We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/
website allowed booking appointments for a temporarily closed branch
Business reply on Google
Hi Fariel. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/ along with scheduling a appointment. ^susan
Lack of security presence in the bank lobby creates safety concerns.
Bank staff refused entry before closing and ATMs are frequently broken.
Bank staff refused service before the posted closing time.
Employee ignored customer to handle a personal pizza delivery.
Long wait times and rude staff at the bank branch.
Bank staff provides poor service to walk-in customers
Bank branch equipment is frequently non-functional and service is unavailable.
Long wait times due to insufficient staffing at the bank branch.
Insufficient teller staffing leads to long wait times at the branch.