Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer experienced an excessive wait time at the bank branch.
Business reply on Google
Hello. We are sorry that we did not meet your expectations. If you need further assistance or would like to provide additional info. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gabe
Long wait times due to understaffed teller windows.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^valerie
Insufficient teller staffing at the bank location
Business reply on Google
Hi. Thanks for reaching out to us. My apologies for your experience. As your feedback is very important to us, you may also connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica. Thank you. ^david
customer experienced long wait times and was denied walk-in service
Business reply on Google
Hi, Seema. We are sorry that we did not meet your expectations and know that your time is valuable. You can schedule an appointment here: http://go.bofa.com/bba. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy
Excessive wait times due to insufficient staffing at the branch.
Business reply on Google
We appreciate you coming in. You may be able to save time at the financial center by using an ATM, enrolling in direct deposit or by using online/mobile banking options. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/
Excessive wait time for teller service due to understaffing.
Business reply on Google
Hi Alicia. We apologize for your experience and know your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
long wait times and unresponsive customer service
Business reply on Google
Hi Natalia. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^susan
Local bank branch locks ATMs on weekends restricting cash access.
Business reply on Google
Good morning Sam, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
Staff failed to process a request causing a two month delay.
Long wait times and refusal to process a check deposit
Excessive wait time due to understaffing at the bank branch.
excessive wait times due to insufficient staffing at busy branch
Long wait times due to understaffed service windows
Long wait times due to insufficient staffing at the bank branch.
Staff displayed unprofessional behavior and allowed customers to bypass the queue.
Excessively long wait times for bank representatives
Long wait times due to insufficient teller staffing at peak hours.
Teller shortchanged the customer sixty dollars during a check cashing transaction.
excessive wait times due to insufficient teller staffing
Bank tellers incorrectly verified a bad check causing financial loss.