Bank of America Financial Center
💳 Finance & Insurance · 9012 Sepulveda Blvd · North Hills
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
customer unable to receive a debit card after five months
Business reply on Google
Hi, Joseph. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^amanda
long wait times and lack of staff assistance
Business reply on Google
Hello, Erik. It's disappointing to hear that your experience wasn't at the level you expected. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Thank you. ^ana
Bank teller was unable to process a business deposit transaction.
Business reply on Google
I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^janet
The bank fails to resolve customer issues or provide assistance.
Business reply on Google
Thanks for taking the time to tell us about your experience. Please reach out to a member of our Social Media Client Care team on Facebook page https://www.facebook.com/BankofAmerica or on Twitter https://twitter.com/BofA_Help. Look for the verified checkmark before communicating. We would like to connect to find out how we can help.^cathy
Long wait times due to insufficient staffing during lunch hours.
Business reply on Google
Hi Kate. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Patricia
Bank staff refused to provide quarters to a non-customer
bank failed to notify customer of appointment cancellation
Long wait times due to insufficient staffing at the bank branch.
Long wait times due to insufficient staffing at the bank branch.
Insufficient ATM availability, understaffed tellers, and monthly account fees.
Excessive wait times due to insufficient staffing at the bank branch.
Long wait times due to insufficient staff assisting customers
Long wait times due to insufficient staffing at the branch.