Bank of America Financial Center
💳 Finance & Insurance · 10200 Reseda Blvd · Northridge
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Bank manager acted unprofessionally and hostile regarding a notarization request.
Business reply on Google
Hello Jasmine. We are disappointed to hear this and we apologize for the experience. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/ . ^jessica
Staff provided poor service and exhibited discriminatory behavior toward the customer.
Business reply on Google
Hello Brandon. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^jessica
The bank charged an eight dollar fee for cashing a check.
Business reply on Google
We appreciate your feedback. This will help us continue to improve our processes. ^Michelle
Customer unable to reach staff by phone for information.
Business reply on Google
Hello Sheela. I'm sorry your experience with our financial center team wasn't what you expected. You may visit https://locators.bankofamerica.com/ for info and updates on all of our locations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Staff at the Northridge branch were rude and unprofessional.
Business reply on Google
We apologize for the experience and appreciate your feedback. We will certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosa
Bank staff refused to open an account without an appointment
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^david
Bank failed to honor a scheduled appointment after a long wait.
Bank employee allegedly altered account records to close an IRA prematurely.
Business reply on Google
Good morning. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
The bank branch has reduced availability of in-person teller services.
Business reply on Google
Hi Phyllis. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. We offer convenient alternatives for some transactions available at the financial center. If you don’t have our mobile banking app, here’s how you can sign up: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ines
Lack of available bank tellers and poor customer service experience
Business reply on Google
Hello Harry. I'm sorry to hear about the experience at our financial center. We’ll certainly be sharing your feedback with our leadership team. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Bank account closed unexpectedly with poor branch staff communication
Business reply on Google
Hi, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam
Bank staff refused to provide a breakdown of a customer deposit.