Bank of America Financial Center
💳 Finance & Insurance · 19789 Rinaldi St · Northridge
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff ignored customers while talking to each other
Business reply on Google
Hello Hamid. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^maria
insufficient number of tellers causing long wait times
Business reply on Google
Hello Jimmy. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^mark
Long wait times and inability of staff to resolve the issue.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Peggy
Staff ignored appointment and made customer wait for thirty minutes.
Business reply on Google
Hello Alexandre, thank you for taking the time to share your experience. We’re truly sorry to hear about the way your visit was handled, and we understand how frustrating it must have been to feel overlooked—especially when you made the effort to arrive early for your appointment. What you described does not reflect the level of courtesy and professionalism we strive to provide to every client. We appreciate your feedback and it will be shared with our leadership team to ensure this doesn’t happen again. If you need further assistance, please reach out to a member of our Social Media Client Care team on Facebook at https://www.facebook.com/BankofAmerica or on Instagram at https://www.instagram.com/bankofamerica/. Thank you. ^daniel
Bank staff provided unprofessional and dismissive customer service.
Business reply on Google
Hello Raj. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^cindy
poor customer service provided in person and over the phone
Business reply on Google
Hello Jorge, I sincerely apologize for your experience and your feedback will be shared with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^daniel
Employees displayed unprofessional behavior and poor attitude toward the customer.
The bank branch is understaffed leading to long wait times.
unresolved fraudulent account activity and poor customer service experience
Business reply on Google
Hi Jesse. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Banker publicly disclosed sensitive social security number information
Business reply on Google
Hi, Megan. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma
suspicious individuals potentially cloning ATM machines on premises
Business reply on Google
Hi Grilo, we're concerned to hear of this and appreciate you taking the time to make us aware. We'll be sure to provide this to the appropriate areas for this to be reviewed accordingly. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt
Bank staff mistreat customers for their own convenience.
Business reply on Google
Hello G Z. It's disappointing to hear about your experience and we’ll certainly be sharing your feedback with our leadership team. Please visit https://t.co/41WYUmHvxx to locate an alternate financial center near you. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^stephanie
Long wait times due to insufficient open teller windows
Business reply on Google
Hi. We apologize for any inconvenience. We remain open to serve our clients while implementing changes such as limited hours and staff. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. Additionally, you can complete transactions via Online Banking or the ATM. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
customer service representative hung up and placed caller on long hold
Business reply on Google
I apologize for the experience. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan
Long wait times due to insufficient staffing at the bank branch.
Business reply on Google
Hi, we apologize for your experience and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. Also, you may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
Long wait times and poor customer service regarding check deposit hold.
Business reply on Google
Hi Takoosh. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Bank staff displayed a poor attitude during customer interactions.
The bank incorrectly charged the customer twice.