Bank of America Financial Center
💳 Finance & Insurance · 15150 Sunset Blvd · Pacific Palisades
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
multiple bank branches failed to answer phone inquiries
Business reply on Google
Hi Jahn. We apologize for the experience and appreciate your feedback. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Branch staff are unhelpful and rude to customers.
Business reply on Google
We are sorry that we did not meet your expectations & we appreciate you taking the time to send your feedback as we’re always working to improve. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^cynthia
Branch hours and appointment policies do not match online information.
Business reply on Google
Hello Christine. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha
Bank staff refused service during posted business hours for lunch break.
Business reply on Google
Hi Antoniie. We apologize for your experience and we'd like to find out more. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan
Long wait times due to inefficient staff training and management oversight.
Business reply on Google
Hi Sam. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
The bank branch does not answer phone calls.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Bank teller failed to verify identity before releasing funds