Bank of America Financial Center
💳 Finance & Insurance · 2118 Cottman Ave Spc 6 · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer experienced long wait times and perceived unfair service prioritization.
Business reply on Google
Azzedine, I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance with your accounts, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^erika
Inadequate parking and long wait times at the bank branch.
Business reply on Google
We are sorry that we did not meet your expectations, your feedback is very important to us. If you need further assistance, please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alex
Understaffed teller window while employees are idle
Business reply on Google
Hi Mark. Thanks for reaching out to us. My apologies for your experience. As your feedback is very important to us, you may also connect with our Social Media Client Care team by sending us a private message via Instagram at https://www.instagram.com/bankofamerica/ or Facebook at https://www.facebook.com/BankofAmerica . Thank you. ^david
Rude staff member provided poor customer service
Business reply on Google
Hi. Thanks for reaching out to us. My apologies for your experience. As your feedback is very important to us, you may also connect with our Social Media Client Care team by sending us a private message via Instagram at https://www.instagram.com/bankofamerica/ or Facebook at https://www.facebook.com/BankofAmerica . Thank you. ^david
The bank manager failed to greet the customer properly.
Business reply on Google
Hello Damien, I sincerely apologize for your experience and your feedback will be shared with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^daniel
The bank manager provided poor customer service to a business client.
Business reply on Google
Hello Younis, We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^lilly
The bank staff and manager provide unprofessional customer service.
Business reply on Google
We are disappointed to hear your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tiff
excessive wait times and unhelpful staff at the bank branch
Business reply on Google
Hi. Thanks for reaching out to us and letting us know. My apologies for your experience. We're very sorry that this happened to you. As your feedback is very important to us, you may also connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica . Thank you. ^david
Long wait times and unprofessional staff at the bank branch.
Business reply on Google
I'm sorry to hear about your experience with our financial center team. If you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica. ^matt
Excessive wait times and unprofessional staff behavior at the branch.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^janet
Manager provided incorrect information and displayed unprofessional behavior toward…
Business reply on Google
We apologize for the experience and appreciate your feedback. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex
ATM machines are frequently broken and unable to accept cash deposits.
Business reply on Google
Hello Nabel. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Erika
Bank lost deposit slips and has long wait times
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Maggie
Staff member refused to process a joint account check deposit.
Business reply on Google
We're disappointed to hear that your experience with the financial center wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Patricia
Bank staff mocked customer based on their language
Staff refused to process a large cash withdrawal despite valid documentation.
Bank staff refused to open a business account for the customer.
Business reply on Google
Hi Oleksandr. My apologies for your experience. We are very sorry that we did not meet your expectations. Your feedback is very important to us. You may also connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^david
Bank closed account and labeled legitimate check as counterfeit
Business reply on Google
I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Shaquan
Bank staff exhibited patronizing attitudes and refused to provide service.
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
excessive wait times due to insufficient staffing
Business reply on Google
Hi, Justice. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^lore