Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The bank branch fails to answer customer phone calls.
Business reply on Google
We sincerely apologize for any confusion and frustration this may have caused. We will document your feedback and file a complaint on your behalf regarding your recent experience. If you need further assistance, please reach out to our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or click Send Message on our Facebook page https://www.facebook.com/BankofAmerica. ^tiff
Bank employee provided rude and unprofessional customer service
Business reply on Google
Hi Ashley. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^cindy
Branch was unable to cash a check due to understaffing.
Business reply on Google
Hi. It's disappointing to hear that your experience wasn't at the level you expected. We invite you to visit a different location for your account needs. Here is a link that can help you quickly find alternative locations and hours: https://locators.bankofamerica.com/. ^erika
Bank branches do not answer phones and lack notary services.
Business reply on Google
Hi, Ed. We apologize for your experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center, our associates may be assisting customers who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Limited branch operating hours and insufficient staffing levels.
ATM machines were unavailable and customer service was poor
Long wait times due to understaffing at the bank branch.
The branch has insufficient staffing and poor customer service.
Bank failed to provide adequate support regarding account fraud and branch access.
Excessive wait times for in-person deposits due to understaffing
Bank closed account without notice and withheld funds
Staff are unhelpful and customers experience long wait times
insufficient staffing levels causing long wait times for customers
bank branches unable to issue temporary debit cards to customer
insufficient staffing prevented completion of a time-sensitive wire transfer
The front desk employee was unpleasant and disrespectful to customers.
Long wait times due to insufficient staffing at the bank branch.
Long wait times due to insufficient teller staffing
Understaffed branch with rude and unprofessional customer service staff.
staff refused to assist with a lost wallet and card replacement