Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 2902 N 44th St · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff member provided rude customer service.
Business reply on Google
Hello, Lily. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alex
customer unable to reach bank staff by phone for five hours
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gisel
Bank manager refused to discuss check hold policy with customer
Business reply on Google
Hi, Joey. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma
Long wait times due to insufficient teller staffing
Business reply on Google
Hi Olivia, we are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^erwin
Long wait times and malfunctioning equipment at the bank branch.
Business reply on Google
Hello, Letisha. I sincerely apologize for your experience and your feedback will be shared with our team. We appreciate you coming in and depending on the reason for your visit, you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^daniel
Staff ignored customers and denied access to basic facilities.
Business reply on Google
Hello Troy. I apologize for the inconvenience. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Manager and staff are unprofessional and overwhelmed by understaffing.
Customer experienced discriminatory treatment and excessive wait times by branch manager.
Business reply on Google
We're disappointed to hear that your experience with branch manager wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Maggie
Staff member allegedly practiced racial discrimination by ignoring non-Hispanic customers.
Business reply on Google
I'm sorry to hear about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
customer waited for appointment but staff prioritized walk-in clients
Business reply on Google
We apologize for the experience and appreciate your feedback. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex
Bank charged an unexpected fee for using their own ATM.
Bank branch placed an unreasonable hold on a cashier's check.
Business reply on Google
Hello, Sarah. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel
Staff provided incorrect information regarding secured credit card limit increases.
Business reply on Google
Hi, Yong. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph
Bank failed to honor appointment and did not provide notification.
Business reply on Google
Hi Ella. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alex
Staff acted aggressively and failed to resolve an ATM transaction error.
Business reply on Google
Hello Mercedes. It's disappointing to hear that your experience wasn't at the level we expected, and we’ll certainly be sharing your feedback with our leadership team. This is not the Bank of America experience we wish anyone to have. We'd like to find out more about your financial center interaction so we can continue to improve. Please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
ATM failed to dispense cash and staff exhibited unprofessional behavior
Long wait times and unhelpful staff at the bank branch.
Business reply on Google
Hi Jonathan, We appreciate that you took the time to tell us this, even though you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Annette
ATM is frequently out of service and staff are unprofessional.
Teller refused to update name despite customer providing required documentation.
Excessive wait time for notary services and alleged discriminatory treatment.