Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 3030 N Central Ave · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times due to insufficient teller staffing.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Kevondra
The banking process is frustrating and difficult to navigate.
Business reply on Google
Please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/ ^Yandry
Staff refused to accept documents without an appointment at an empty branch.
Business reply on Google
Hello Randy, I sincerely apologize for your experience and your feedback will be shared with our leadership team. We value your business and we'd like to keep you as a customer. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^daniel
The ATM frequently lacks cash for withdrawals.
Business reply on Google
Hi, Mipan. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. Here is a link that can help you quickly find your nearest locations and current hours: https://locators.bankofamerica.com/. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Loan officer error caused loss of earnest money and home purchase
Business reply on Google
Hi Ashley. We'd like to hear more about your experience with Nathan so we can improve. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. Please message your name, ZIP code, phone number, and best time to contact you. Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. Thank you. ^susan
Bank branch is frequently closed during business hours
Business reply on Google
Hi, Armand. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and current hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related inquiry you need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
insufficient parking and understaffed branch with unresponsive phone support
Business reply on Google
Hello. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma
Long wait times due to reduced teller availability and branch closures.
Business reply on Google
Hi, Kristen. We are sorry that we did not meet your expectations. We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Staff were rude and failed to provide requested tax documents.
Bank refuses to cash checks without opening a new account
Long wait times due to insufficient teller staffing at the branch.
Long wait times due to insufficient teller staffing
insufficient teller staffing leads to long customer wait times
Bank charged a fee to cash a payroll check.
Bank branch lacked sufficient cash for a large withdrawal request.
Store sold expired juice and refused a refund
Customer waited thirty minutes without receiving assistance from staff.
Long wait times due to understaffing and internal staff conflict.
Long wait times due to insufficient staffing at the bank branch.