Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 3334 N 16th St · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
ATM failed to process deposit and did not return cash
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^mark
ATM malfunction and poor customer service regarding check deposit
Business reply on Google
We are disappointed to hear this and and apologize for the experience. We will document your feedback and will share with our leadership team. If you need further assistance, please reach out on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^rosa
Long wait times and equipment failure prevented necessary banking transactions.
Business reply on Google
Hi, Lianyue. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^lore
Customer experienced excessive wait times and inconsistent information regarding notary…
Business reply on Google
Hello, I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance with your accounts, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^erika
excessive wait times and lack of seating for customers
Business reply on Google
We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jose
Customer waited over an hour for a scheduled appointment.
Business reply on Google
Hello, thank you for your feedback. We'd like to hear more about your experience so we can improve. Please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Kev
Bank allegedly discriminated against customer and withheld twenty thousand dollars.
Business reply on Google
Hi Bonnie, we're concerned to hear of this and sincerely appreciate you taking the time to share your feedback with us. We'll be sure to provide the details of your experience with the leadership of that location. If by chance you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt
bank withheld direct deposit and counter deposit funds for extended periods
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^yumaris
Staff ignored the customer and refused service near closing time.
Business reply on Google
Hi Megan. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Staff members were rude and provided poor customer service.
Business reply on Google
Hello, Shiva. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jahel
Long teller wait times due to insufficient staffing
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^melisa
Excessive wait times and insufficient staff availability at the branch.
Business reply on Google
Hello Chazmier. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Bank refused to verify identity and denied cash deposit for account
Business reply on Google
Hi. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma
Long wait times due to insufficient teller staffing at the branch.
Business reply on Google
Hello Toni. I'm sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Long wait times due to insufficient teller staffing.
Business reply on Google
Hi Dave. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Bank failed to process CD closure despite prior confirmation of availability
Business reply on Google
Hi Lewis. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines
Long wait times due to insufficient staffing at the branch.
Business reply on Google
Hi, Tony. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Long wait times and inefficient service at the bank branch.
excessive wait times and lack of teller staffing
Long wait times due to insufficient bank tellers available