Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 6026 S 7th Ave · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff members lack professional knowledge and competence.
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^janet
Bank branch failed to provide a requested statement in a timely manner.
Business reply on Google
We apologize for the experience. Your feedback is very important to us and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^rosa
The local ATM is frequently out of service.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^jasmine
Long wait times due to insufficient teller staffing
Business reply on Google
Hi Diana, we are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on Instagram https://www.instagram.com/bankofamerica/. ^erwin
Staff are unhelpful and processing times are excessively long.
Business reply on Google
Hi Sada. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^cindy
Bank staff failed to answer calls and enforced strict late policy.
Business reply on Google
Hello Luli. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole
Bank delayed access to deposited funds causing financial hardship
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^cathy
Merchant line is frequently closed and wait times are excessive.
Business reply on Google
Hi Sandy! We know your time is valuable and apologize for the extended wait time. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. Please visit https://t.co/41WYUmHvxx to locate an alternate financial center near you. ^gisselle
Bank of America provides unhelpful customer service across all channels.
Business reply on Google
Hello Margo. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, if you need further assistance, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^stephanie
Excessive wait times and lack of in-person customer service assistance.
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan
Long wait time due to understaffing at the bank branch.
Bank failed to follow up on locksmith appointment for lock box
Bank agent failed to schedule the requested in-person appointment
excessive wait times and frequent system outages at the branch
Long wait times due to staff failing to assist at windows
Long wait times and lack of staff assistance at the branch.
staff provided incorrect contact information for filing a formal complaint
Excessive wait times due to insufficient teller staffing at the branch.
Long wait times due to insufficient staffing at the bank branch.
Rude staff, dirty facility, and long wait times for simple deposits.