Bank of America Financial Center
💳 Finance & Insurance · 12303 Nacogdoches Rd · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and poor customer service from bank staff.
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Patricia
Bank placed an extended hold on a verified government check.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gisel
Staff member was rude and prevented use of a functional ATM.
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^antoinette
Bank failed to close account and transfer balance as requested.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^janet
Bank teller refused to cash a valid personal check
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jessika
Bank refuses to close account and provide balance check immediately.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your full name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Erika
Suspicious vehicle activity near the ATM poses a potential safety risk.
Business reply on Google
We appreciate that you took the time to tell us this, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the verified checkmark before communicating with a #Bank of America profile. ^amanda
Long wait times and poor service regarding business deposit procedures.
Business reply on Google
Hello Issac, thank you for reaching out to us. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Shaquan
Long wait times and unprofessional behavior from bank staff.
Business reply on Google
Hi Kara. We apologize for any inconvenience. We remain open to serve our clients while implementing changes such as limited hours and staff. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. Additionally, you can complete transactions via Online Banking or the ATM. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Bank branch closed before the posted operating hours.
Business reply on Google
Hi Kal. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. We’ll certainly be sharing your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
The bank teller was rude and unprofessional during a deposit transaction.
Business reply on Google
Hi, Angela. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Staff refused to assist customer without an appointment
Business reply on Google
Hello Shayne. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole
Staff provided rude service and caused a long wait time.
Business reply on Google
Hello Jessica, I'm sorry to hear this. We're disappointed that your experience wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Bank branch failed to process wire transfer correctly and refused immediate assistance
Business reply on Google
Hi, Roberto. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team sincerely apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Inconsistent branch operating hours and limited drive-thru availability.
Business reply on Google
Hi. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. If you have any questions or an account related inquiry we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Staff refused to process check and directed customer to another branch.
Bank staff refused to verify and cash a personal check.
Drive-thru teller unavailable causing long wait times for customers.
unauthorized negative balance fee charged to a new checking account
Bank charged a fee to cash a small check