Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 2903 Thousand Oaks Dr · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff were unhelpful and rude regarding check cashing policy.
Business reply on Google
Hello Linda. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^cindy
Long wait times due to limited teller availability
Business reply on Google
Hi DeAnna. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Bank staff failed to provide accurate account opening requirements
Business reply on Google
Hi Sabina, we are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^erwin
Bank refused to cash a check for a non-customer
Banker was rude and refused to provide notary services immediately.
Business reply on Google
I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^ Angela
Manager refused to cash valid check and exhibited discriminatory behavior
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
Manager failed to provide requested bank documentation and stamp.
Business reply on Google
We appreciate that you took the time to tell us this, even though you were disappointed with our service . If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosa
Staff improperly notarized documents and refused to provide witness assistance.
Business reply on Google
Hi, Gretta. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^amanda
branch lacks available tellers to process customer transactions
Business reply on Google
Hi. We apologize for any inconvenience. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. Additionally, you can complete transactions via Online Banking or the ATM. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Bank staff were rude and unhelpful regarding a business account.
Business reply on Google
Hi, Michelle. We apologize about your moms experience & we value her business. Your feedback is very important to us and and we’ll certainly be sharing your feedback with our leadership team. If she needs further assistance, please have her reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy
Bank representative was rude and hung up on the customer
Business reply on Google
Hi, Crystal. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Staff refused to assist with card reader failure and account access
Business reply on Google
Hi, Paolo. We apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we’ll follow-up with you. ^joseph
Bank charged a fee to cash a check drawn on them.
Business reply on Google
Hi, Brandon. We value our client's and non-clients opinions and appreciate that you took the time to share your feedback with us and apologize for your experience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph
insufficient staffing leads to long wait times for customers
Bank branch closed before posted hours causing customer inconvenience
Unprofessional staff behavior and long wait times at the branch.
Bank failed to deposit full cash amount provided to staff
Difficulty reaching customer service via phone for account changes
customer unable to reach bank staff by phone for three weeks
Excessive wait times for customers at the bank branch.