Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 3535 Del Mar Heights Rd · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
repeated failure to update address and long wait times
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Kev
Bank staff repeatedly failed to honor scheduled appointments.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^janet
Teller failed to process withdrawal due to uncharged equipment.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^John
Bank places extended holds on verified check deposits
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica. ^matt
Bank charged an excessive fee to cash a small check
Business reply on Google
Hello, Katherine. It's disappointing to hear that your experience wasn't at the level you expected and appreciate your feedback. There is a cashing fee of $8.00 per check for Non-Bank of America Customers. ^ana
Bank failed to address unauthorized fraudulent withdrawals from customer accounts.
Business reply on Google
Hello Adil, if you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
Staff provides slow and poor quality service at this location.
Business reply on Google
Hi, Fellipe. We are sorry that we did not meet your expectations and know that your time is valuable. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy
The branch does not answer the telephone.
Business reply on Google
We appreciate that you took the time to tell us this, even though you were disappointed with our service. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the verified checkmark before communicating with a #BOA profile. ^Patricia
Bank placed a one week hold on a large check deposit.
Business reply on Google
Hello. We use many factors to determine if a hold will be placed on a deposited item and for how long. These factors include your account history, account balances, the maker, the dollar amount, and type of check being deposited. For more details, please visit https://go.bofa.com/deposits and click on What does it mean if I receive a hold on my account after I have made a deposit or How can I avoid having a hold placed on my deposit? If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Manager refused to accept checks due to strict policy enforcement.
Business reply on Google
Hi Valerie. Our deepest condolences for your loss. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. Thank you. ^susan
Appointment cancelled without explanation and branch was unexpectedly closed
Business reply on Google
Hello Amir. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Bank staff displayed rude behavior and discrimination toward the customer.
rude staff and excessive wait times to close a bank account
customer unable to reach live support or find fax number