Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Bank refused to notarize documents for a passport renewal
Business reply on Google
Hello, Harsh. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance with your accounts, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^erika
Excessive wait times and unhelpful staff service at the bank branch.
Business reply on Google
We are disappointed to hear this and we apologize for the experience. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/ . ^jessica
The bank provides poor customer service.
Business reply on Google
Hello Jean. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^cindy
Teller was rude and questioned the customer's identity during a withdrawal.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alicia
Bank tellers displayed rude behavior and poor customer service.
Business reply on Google
We truly appreciate your business and are sorry to hear that your experience didn’t meet expectations. Your feedback matters to us, and we’ll be sharing it with our leadership team to help us improve. Please feel free to reach out to our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^tiff
Bank employees were rude and disrespectful to the customer.
Business reply on Google
Hello James. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^mark
scheduled appointment was ignored in favor of phone support
Business reply on Google
We're disappointed to hear that your experience with our Brokaw Plaza financial center wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^priscilla
Bank manager was rude and failed to resolve a bank error.
Business reply on Google
Hello. We are sorry that we did not meet your expectations. If you need further assistance or would like to provide details. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^gabe
Bank fails to answer calls and complete work on time.
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^linda
Manager fails to honor appointments and refuses to provide customer clarity.
Business reply on Google
Hello Harini, it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Shaquan
Notary services unavailable and manager provided rude, conflicting information.
Business reply on Google
Hello Ramesh, we are sorry that we did not meet your expectations. Your feedback is very important to us, and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Shaquan
Long wait times due to insufficient staffing at the bank branch.
Business reply on Google
Hi Janis. We apologize for any inconvenience. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. Additionally, you can complete transactions via Online Banking or the ATM. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Manager provided unhelpful service and refused to resolve the customer issue.
Business reply on Google
Thanks for sharing feedback about your recent experience with Abhilasha Aishwarya. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^kiara
excessive fees charged for cashing a check
Business reply on Google
Hello Ezequiel. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
staff provided indifferent and unhelpful customer service
Business reply on Google
Hi Amy. We apologize for your experience, and we'd like to hear more about your experience with financial center. We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Long wait times due to insufficient number of active tellers.
Business reply on Google
Hello Ed. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
ATM failed to credit deposited cash and staff were unhelpful
Business reply on Google
I'm sorry to hear about your experience. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
Bank employees were unhelpful during the customer experience
Business reply on Google
Hi, I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^sam
ATM failed to process cash deposit and provide a receipt