Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times due to understaffing and branch operational issues.
Business reply on Google
Hi. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us. If you would like to connect with an agent for assistance, please reach out our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^gisselle
excessive wait times and lack of customer service follow up
Business reply on Google
Hello Jose, I sincerely apologize for your experience and your feedback will be shared with our leadership team. We value your business and we'd like to keep you as a customer. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^daniel
Unauthorized ATM withdrawal occurred using stolen card information.
Business reply on Google
Hi Frisco. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^antoinette
The bank failed to honor the scheduled appointment time.
Business reply on Google
Hi, George. I apologize for the delay and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy
Bank teller provided poor service and refused to process a deposit.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jasmine
Long wait times due to staff taking frequent breaks.
Business reply on Google
Hello, Obi. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, and I'll certainly be sharing your experience with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^priscilla
Long wait times and poor staff attitude at the branch.
Business reply on Google
Hello. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin
staff members are socializing instead of assisting customers in the line
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
insufficient staffing and unprofessional behavior by bank employees
Business reply on Google
Hello. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Branch failed to open for appointments due to staff shortage
Business reply on Google
We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers: http://go.bofa.com/Locator. Also, when new information is available regarding openings and hours, the website will be updated.
Staff provided discriminatory service based on customer ethnicity
Business reply on Google
Hello Yidi, We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^phil
Long wait times due to insufficient staffing at the branch.
Customer experienced an excessive wait time for service.
Long wait time despite website indicating the branch is not busy.
Long wait times, understaffing, and poor facility cleanliness.
customers are blocking the entrance while waiting for the atm
long wait times due to insufficient staffing at the branch
Staff refused service to an elderly customer due to slow pace.
Long wait times due to insufficient staffing at the bank branch.