Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 1245 Lincoln Ave · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The bank manager displays unprofessional behavior and poor management skills.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^jose
Banker failed to return messages or address customer needs
Business reply on Google
Hello, Andrea. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We appreciate you coming in. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^ana
Bank staff are slow, untrained, and refuse to perform requested operations.
Teller provided incorrect information regarding bank deposit policies
Business reply on Google
Hi, Kate. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Erika
Bank staff refused to assist with credit card verification issues
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^lisbeth
staff lacked knowledge to complete a simple wire transfer
Business reply on Google
Hi Ada. My apologies for your experience. We are very sorry that we did not meet your expectations. Your feedback is very important to us. You may also connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^david
inefficient customer service and poor communication regarding required documentation
Business reply on Google
Hello. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Courtney
Bank closed account due to fraudulent check activity
Business reply on Google
We appreciate that you took the time to tell us this. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the verified checkmark before communicating with a #BOA profile. ^denise
Staff made a deposit error and manager refused to resolve it.
Business reply on Google
Hi, Jie. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Long wait times and mandatory appointments for simple banking tasks.
Business reply on Google
Hi, Sherry. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma
bank is holding a deposited money order for ten days
Staff failed to honor appointment and provided poor customer service.
Bank placed an excessive ten day hold on cleared checks
Bank refused to provide temporary checks in person
Long wait times due to insufficient staffing and limited operating hours.
Excessive wait times due to chronic understaffing at the branch
The bank branch has excessively long wait times for customers.
Customer experienced long wait times and poor queue management