Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Lack of customer support for car loan inquiries
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^yumaris
The bank branch staff provided rude customer service.
Business reply on Google
Hello. We are sorry that we did not meet your expectations. If you need further assistance or would like to provide additional info. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gabe
Staff provided incorrect information causing the customer to miss a deadline.
Business reply on Google
Hi Avik. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Warren
Branch staff refused service and closed before the posted business hours.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Facebook at https://www.facebook.com/BankofAmerica. ^matt
Notary was unavailable and staff provided no assistance.
Business reply on Google
I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us. If you still need assistance, please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^stella
Banker refused service after seeing the small deposit amount.
Business reply on Google
Hello Nicole. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Nicole
Notary service required multiple appointments due to restrictive scheduling.
Business reply on Google
I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us. If you still need assistance, please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^stella
Long wait times and unprofessional staff behavior at the branch.
Business reply on Google
Hello David, it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Peggy
Bank failed to respond to multiple appointment requests and communication attempts.
Business reply on Google
I'm sorry to hear about your experience. If you need account assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
Bank branch refused to process a government tax refund check
Business reply on Google
Hi Jim. We value your 20 year relationship with us and we'd like to keep you and your wife as clients. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and we would like to connect with you. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Bank staff repeatedly refused to process valid check deposits correctly.
Business reply on Google
Hi, Ramin. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Branch manager was rude and refused to open an account
Business reply on Google
Hi, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
Bank manager provided inconsistent information and displayed unprofessional, hostile…
Business reply on Google
Hello Killalngs. Thanks for sharing feedback about your recent experience with Hang. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^susan
receptionist displayed rude and unprofessional behavior toward the customer
ATM layout prevents social distancing and causes customer conflict
Branch manager provided incorrect information regarding check hold policies
Customer reports discriminatory treatment and inconsistent policy enforcement by branch…
Staff failed to assist with a high-value check deposit.
Long wait times due to insufficient tellers and inefficient staff management.
Bank charged monthly maintenance fees after changing account terms.