Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff failed to assist with account access for senior citizen
Branch is frequently under construction during customer visits.
Business reply on Google
Hello. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Courtney
customer service is unreachable by phone
Business reply on Google
We value our customers' opinions and appreciate that you took the time to share your feedback with us. If you need further assistance or would like to provide additional info. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gabe
Staff refused to process a time-sensitive wire transfer.
Business reply on Google
Robert, We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^angie
The bank operating hours are inconvenient for working customers.
Bank staff refused to provide teller services during business hours.
Business reply on Google
Hello Gordon. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
ATM card reader is frequently broken
Business reply on Google
Hi. My apologies for your experience. We are very sorry that we did not meet your expectations. Your feedback is very important to us, & we appreciate you bringing this to our attention. You may also connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^david
excessive wait times and inconvenient branch operating hours
Bank branch closure limits access to unemployment debit card services.
Staff provided slow service and were unprofessional while working.
Excessive wait times at the bank branch.
Staff refused to process a withdrawal despite valid identification provided.
Staff were rude and provided poor customer service.
Bank refused to accept cash deposit for non-account holder
Bank staff unable to answer basic account questions
ATM lobby doors fail to open with card access
Bank staff entered incorrect address causing sensitive documents to be misdelivered.