Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff are rude, unprofessional, and refuse to honor service policies.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^armando
Business customer service line is consistently closed causing long wait times
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^jose
inconsistent information provided by staff regarding branch appointment requirements
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^janet
Long wait times due to insufficient teller staffing
Business reply on Google
Hello, we are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^erwin
The manager lacks professional customer service skills.
Business reply on Google
Hello Dominick, I sincerely apologize for your experience and your feedback will be shared with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^daniel
Bank staff member displayed rude and dismissive behavior toward a customer.
Business reply on Google
Hi, Pedro. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^amanda
Bank manager falsely accused customer of fraud and refused service
Business reply on Google
Hi, Jazmin. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^amanda
Bank clerk was unprofessional and judgmental regarding customer debt
Business reply on Google
Hello, Melanie. We're disappointed to hear that your experience with Bao Chau wasn't at the level you expected. Your feedback is important to us, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^priscilla
Bank teller and supervisor provided unprofessional and rude service.
Business reply on Google
I'm sorry to hear about your experience with our financial center team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
Bank staff lacked courtesy and professional competence for notary services.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Branch staff consistently ignore incoming customer phone calls.
Business reply on Google
Hello Mustafa. We value your business and are sorry that you were disappointed. Your feedback is important to us and we apologize for any inconvenience your experienced. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the blue verified checkmark before communicating with a #BOA profile. ^viviana
Customers forced to wait in extreme heat without adequate safety measures.
The branch failed to answer the phone after multiple attempts.
Excessive wait times due to inefficient staffing and slow service.
Staff lacked knowledge regarding small business account procedures.
staff failed to provide assistance or clear guidance to customers
Long wait times due to insufficient teller staffing during business hours.
Long wait time due to insufficient staffing at the branch.
Business teller unavailable during peak hours causing long wait times
Excessive wait times due to insufficient staffing at the branch.