Bank of America Financial Center
💳 Finance & Insurance · 2300 Alum Rock Ave · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank manager displayed rude and arrogant behavior toward the customer.
Business reply on Google
We value your business and apologize for your experience. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^rosa
Staff work slowly and feedback does not lead to improvements.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gisel
Long wait times due to insufficient teller staffing
Business reply on Google
Hello Anthony. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jessica
Long wait times due to insufficient staffing at the branch.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Maggie
excessive wait times due to understaffed teller windows
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Arielle
Long wait times and inefficient teller service.
Business reply on Google
Hello. We appreciate that you took the time to tell us this, even though you were disappointed. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the verified checkmark before communicating with a #Bank of America profile. ^linda
Long wait times and failure to follow the check-in queue system.
Business reply on Google
Hello Kevin. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Patty
Staff member was unprofessional and dishonest regarding appointment scheduling.
Business reply on Google
Hi Karina. We'd like to find out more about your experience, and apologize. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
The customer experienced a two hour wait time for service.
Business reply on Google
Hi Carlos. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Inaccurate appointment scheduling and inability to provide notary services as advertised.
Bank tellers are unavailable for cash deposits
Bank staff refused to cash a check for the customer
Long wait times due to insufficient staffing levels.
Bank staff exhibit unprofessional behavior and poor customer service skills.
Customer experienced discriminatory behavior from bank staff members.
Staff refused to cash check despite customer providing ID and card.
Long wait times due to lack of a dedicated merchant line.