Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The customer service at this branch was disappointing.
Business reply on Google
Hello, Nakarin. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alex
Staff member refused service after a misunderstanding regarding identification…
Business reply on Google
Hi, Zahra. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^lore
Rude staff behavior and long wait times at the branch.
Business reply on Google
Hello Khair. We are disappointed to hear this and we apologize for the experience. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/ . ^jessica
Bank branch refused to provide requested coin wrapping supplies.
Business reply on Google
Hello. We are sorry that we did not meet your expectations. If you need further assistance or would like to provide additional info. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gabe
Staff failed to provide assistance and exhibited rude behavior.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gisel
Bank staff refused to provide assistance before closing time.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jose
Banker was rude and unhelpful to the customer.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^janet
Bank failed to settle estate accounts after one month
Business reply on Google
Hi. We're disappointed to hear this and apologize for your experience. We certainly appreciate your feedback and will be sharing it with our leadership team. If you need further assistance please connect with us on our servicing platforms on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^alex
Staff made unprofessional and stereotypical comments to the customer.
Business reply on Google
Hello Gizelle, thank you for reaching out to us. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Shaquan
Bank charged a fee to cash their own check
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^lisbeth
The bank branch cash window was closed during business hours.
Business reply on Google
We appreciate you coming in. You may be able to save time at the financial center by using an ATM, enrolling in direct deposit or by using online/mobile banking options. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/
unprofessional staff and poor communication regarding appointment scheduling
Business reply on Google
Hi Jewel. We apologize for the experience and appreciate your feedback. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Excessive wait time due to understaffing at the bank branch.
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^ines
Branch staff are unhelpful and lack knowledge of banking policies.
Business reply on Google
We're disappointed to hear that your experience with Zameel wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan
Staff are unprofessional and unavailable during posted business hours.
Business reply on Google
Hi Danyang. We're sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
The bank branch was unexpectedly closed despite Google Maps listing it open.
Business reply on Google
Hi, David. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through our mobile app. If you have any questions or an account related inquiry we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Staff asked intrusive personal questions regarding immigration status
Bank employee displayed rude and unprofessional behavior toward a customer.
Bank refused to provide coin rolls to a non-customer.
Long wait time to speak with a bank representative.