Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Customer reports receiving suspicious fraudulent calls from the bank.
Business reply on Google
We work hard to ensure that any Bank of America content you’re receiving is really from Bank of America. We take any attempts to fraudulently use our brand or impersonate a bank representative very seriously. If you receive a suspicious call, text or email from someone claiming to be from Bank of America, do not respond, click links, or open attachments. Please forward it to us at [email protected]. Our team reviews all submissions; we will only reply to your message if we require additional information. Thanks for making us aware. ^priscilla
The branch has inconveniently early closing hours.
Business reply on Google
We are sorry that we did not meet your expectations and sincerely appreciate you taking the time to share your feedback with us. Should you require further assistance or wish to provide additional details, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^maribel
Bank employee was rude to customer during check-in process.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^janet
Staff member was rude and yelled at customer regarding account closure
Business reply on Google
Hello Sarah. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^linda
Long wait times and unhelpful staff at the bank branch.
Business reply on Google
Hi Leslie, we are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^erwin
Reduced teller availability and shortened operating hours cause longer wait times.
Business reply on Google
Hello Alexander, it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Peggy
Automated phone system creates an endless loop preventing customer support access
Business reply on Google
Hello Vivian, thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Peggy
Long wait times due to insufficient bank teller staffing.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Angela
Bank teller was rude and attempted to deny a cash withdrawal.
Business reply on Google
Hello. I'm sorry to hear about the experience at our financial center. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Bank employee displayed unprofessional attitude toward a customer.
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Anthony
Bank manager was disrespectful and refused to meet with the customer.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^caitlyn
Staff refused to assist a customer without a prior appointment.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^janet
Staff refused to process a standard third-party cash deposit.
Business reply on Google
Hi, Espiem. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma
ATM cash availability issues and long customer service wait times
Bank denied refinance request without communication or warning
Manager refused to open account due to photo identification requirements
Bank teller provided unprofessional and rude customer service
Long wait times due to insufficient staffing at the branch.
Bank tellers provided poor service and wasted customer time.
Long wait times due to insufficient staff at service windows.