Bank of America Financial Center
💳 Finance & Insurance · 4075 Evergreen Village Square #170 · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff were unprofessional and discriminatory toward a disabled customer.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^armando
Bank teller exhibited unprofessional and intrusive behavior during a deposit transaction.
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^valerie
Bank teller displayed unprofessional attitude toward the customer.
Business reply on Google
Hi. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Dom
staff refused to assist with coin deposit due to packaging issues
Business reply on Google
We appreciate that you took the time to tell us this, even though you were disappointed with our coin deposits. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the verified checkmark before communicating with a #Bank of America profile. ^Niyah
excessive wait times due to understaffing and inefficient service
Business reply on Google
Hi PA. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jose
ATM machines at this location are frequently out of service.
Business reply on Google
Hello. Thanks for reaching out. We're sorry to hear this and thank you for making us aware. I will escalate your concerns to our specialist and request for the machines to be serviced. ^priscilla
Bank staff refused service without an appointment and discussed private financial details.
Business reply on Google
Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^cathy
Limited branch operating hours make it difficult for customers to visit.
Business reply on Google
Thank you for sharing your feedback. If you'd like to connect, please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^justin
Bank branch closed and unable to reach live customer support
Business reply on Google
Hello, if you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica
Branch staff failed to follow up on safe deposit box request
Business reply on Google
Thanks for taking the time to tell us about your experience. Please reach out to a member of our Social Media Client Care team on Facebook page https://www.facebook.com/BankofAmerica or on Twitter https://twitter.com/BofA_Help. Look for the blue verified checkmark before communicating. We would like to connect to find out how we can help.
Staff member displayed discriminatory behavior toward Vietnamese customers.