Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
long wait times due to insufficient staffing at the branch
Business reply on Google
Hello. We're disappointed to hear that your experience at the financial center wasn't at the level you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^cindy
The ATM was extremely dirty and poorly maintained.
Business reply on Google
Hello Kien, we apologize for the experience and appreciate your feedback. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jessica
Long wait times due to insufficient teller staffing
Business reply on Google
Hello Henry. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^stephanie
Bank branch refused to accept rolled coins from a customer.
Business reply on Google
Hello Adriana, it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jessica
Long wait times due to inadequate bank staffing
Business reply on Google
Hi. We know your time is valuable and apologize for the extended wait time. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. Please visit https://t.co/41WYUmHvxx to locate an alternate financial center near you. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^adrian
Bank employee was dismissive and rude to multiple customers.
Business reply on Google
We apologize for the experience. Your feedback is very important to us and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosa
Branch hours did not align with the scheduled mobile app appointment.
Business reply on Google
Hi Rahil. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Long wait times and poor queue management at the branch.
Business reply on Google
Hello, Ivonne. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^guillermo
ATM location lacks adequate security and safety for customers
Business reply on Google
We're concerned to hear this, Johnny. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Customer experienced long wait times and perceived unfair service priority.
Long wait times due to insufficient staffing at the branch.
Inefficient tellers and long wait times at the branch
Staff members lack necessary training and professional competence.
Bank staff are slow and do not assist waiting customers.
excessive wait times and insufficient staff assistance at the branch
Long wait times due to insufficient staff assisting customers
insufficient staffing leads to long wait times at the bank