Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff refused to accommodate a wheelchair bound client
Business reply on Google
Hi, Jessie. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^lore
Bank issued a check with the incorrect payee name.
Business reply on Google
I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, and we’ll certainly be sharing your feedback with our leadership team. ^priscilla
Staff refused to accept valid identification for a check cashing transaction.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alicia
Lack of security at the ATM location
Business reply on Google
We are sorry that we did not meet your expectations Myra. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on Instagram https://www.instagram.com/bankofamerica/. ^valerie
Customer waited an hour for a scheduled notary appointment.
Business reply on Google
Hello Afanasiy. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^stephanie
Bank refused to cash savings bonds for the customer
Business reply on Google
Hello Frank. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
The bank branch is dirty and lacks security presence.
Branch closure prevents customer access to banking services and support.
Bank branch is unexpectedly closed with no communication regarding access.
Bank branch is unexpectedly closed with inconsistent reopening information.
insufficient number of open teller windows causing long wait times
The bank environment feels impersonal and unwelcoming.
Bank staff were rude and unhelpful regarding new procedures.