Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait times and unprofessional, judgmental staff behavior.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alani
Relationship manager displayed condescending and judgmental behavior toward the customer.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and appreciate you coming in. If help is still needed we can help with, you can connect with our Social Media Client Care team on IG at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^ana
Customer received a fraudulent phishing call impersonating the bank.
Business reply on Google
Hi James. We take any attempts to fraudulently use our brand or impersonate a bank representative very seriously. If you receive a suspicious call, text or email from someone claiming to be from Bank of America, do not respond, click links or open attachments. Please forward it to us at [email protected]. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines
Bank blocked account access following a customer complaint
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tiff
customer experienced racial profiling by bank staff during check cashing
Long wait times due to insufficient staff during busy hours.
Bank staff failed to assist with card activation after multiple attempts.
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Maggie
The bank engages in predatory practices against vulnerable customers.
Business reply on Google
Hello Yesenia. We're disappointed to hear that your experience wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosie
Customer was denied service and asked to leave by bank staff.
Insufficient staffing levels lead to long customer wait times.
employee failed to update the mailing address for a new card
The bank branch provided poor customer service.
Long wait times due to insufficient staff at service terminals.
Teller provided rude and disrespectful customer service
Long wait times due to insufficient staffing at the bank branch.
Staff member struggled to process a deposit without a debit card.