Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 100 W Mercer St · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff are difficult to understand and unhelpful.
Business reply on Google
Hello, David. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance with your accounts, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^erika
The bank staff failed to provide assistance during two visits.
Predatory parking enforcement at the business location
Business reply on Google
Hello Mary Park. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Cameana
The branch staff are slow and incompetent.
Business reply on Google
Hello, Karen. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alex
Branch staff are unreachable by phone for urgent assistance.
Business reply on Google
Hello Michele, it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jasmine
ATM failed to deposit cash and branch staff are unresponsive
Customer received an unwarranted parking ticket while using a third-party service.
Business reply on Google
Hi, Katherine. We are sorry that we did not meet your expectations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy
Long wait times due to insufficient staffing at the branch.
Business reply on Google
Hello Mr. White. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan
Employee signed customer up for incorrect account and failed to assist
Long wait time for customer service assistance at the branch.
Bank failed to issue debit card after multiple errors and delays
The bank caused a five hundred dollar financial loss.