Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
no tellers available at the bank desk for assistance
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^janet
Customer received a parking ticket while using the bank parking lot.
Business reply on Google
Hi Hunter. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Warren
Branch provided incorrect information regarding promotional item eligibility
Security staff displayed unprofessional behavior and poor customer service.
Business reply on Google
Hello. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If you need further assistance or would like to provide additional info. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gabe
Staff provided inaccurate information regarding deposit procedures and were dismissive.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need account assistance, please reach out to a member of our Social Media Client Care team on Facebook at https://www.facebook.com/BankofAmerica. ^matt
Bank employee used a racial slur toward a customer
Business reply on Google
Hi Chad. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^antoinette
Discarded needles found in the bank parking lot.
Business reply on Google
We're sorry to see this and thank you for reaching out and letting us know. You're feedback will be shared with the management team. ^cindy
employees refused to assist with a wire transfer request
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we'll certainly be sharing your feedback with our leadership team. We would like to connect with you to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^stella
Inconsistent information and inability to provide requested foreign currency services.
Business reply on Google
Hello Kate. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica . ^viviana
inability to access safety deposit box due to branch closure
Business reply on Google
Hello Bien. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. As such, some locations may be either temporarily closed or operating at adjusted hours. For help with your safe deposit box, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Excessive wait time for assistance with a direct deposit form.
Notary refused to notarize a government form due to lack of knowledge
The bank failed to provide customer support or return calls.
Online banking website frequently experiences maintenance issues preventing account…
customer charged excessive monthly overdraft fees by the bank
insufficient staffing leads to long wait times and poor service
Branch manager provided poor service and incorrect information regarding bank rules.
The bank's operating hours are inconvenient for working customers.
Staff repeatedly solicit banking services from a non-customer.