Bank of America Financial Center
💳 Finance & Insurance · 2202 Westlake Ave N · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Banker provided poor service and dismissed the customer due to account size.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^jasmine
Bank staff member was unhelpful and dismissive toward a foreign customer.
Business reply on Google
Hello, we’d like to learn more about what happened. Please reach out to a member of our Social Media Client Care team on Facebook at https://www.facebook.com/BankofAmerica. ^matt
Bank staff refused to notarize a photo identification document.
Business reply on Google
We appreciate that you took the time to tell us this, even though you were disappointed with our notary services. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Look for the verified checkmark before communicating with a #Bank of America profile. ^jasmine
Difficulty communicating with bank staff regarding account transfer issues.
Business reply on Google
Hello. it's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Facebook page https://www.facebook.com/BankofAmerica or on X at https://X.com/BofA_Help.^erika
Staff member refused to cash a valid U.S. Treasury check.
Business reply on Google
I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^lisbeth
Staff refused to process a large cash deposit at the counter.
Business reply on Google
Hello, Nessa. We value your business and are sorry that you were disappointed. We appreciate that you took the time to tell us about your experience. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^erika
Staff refused to notarize documents despite a pre-scheduled appointment.
Business reply on Google
Hi, Sofia. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^lore
Bank illegally withheld funds from a cleared check for several months.
Business reply on Google
Hi. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^marty
The bank branch has inconvenient operating hours on Fridays.
Business reply on Google
Hi Chami, thanks for reaching out to us. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors. Here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/. ^christian
Customer cannot access their safe deposit box at the bank.
Business reply on Google
Hi Alison. We understand your frustration. Hours in some financial centers have been adjusted on a case-by-case basis, based on many factors including traffic in these locations. We offer convenient alternatives for some transactions available at the financial center. If needed, here is a link that can help you quickly find our locations and hours: https://locators.bankofamerica.com/. If you need further assistance or if you would like to discuss your account specifically, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
unresponsive staff and delays in receiving bank cards
Business reply on Google
Hi, Celine. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
The ATM is inaccessible during posted operating hours.
Business reply on Google
Hello William. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Bank branch closed for construction with inaccessible appointment booking system.
Excessive wait time despite available staff members