Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Inability to update address due to poor service and long waits.
Business reply on Google
Hello, Alexei. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to chat with you. Please connect with our Social Media Client Care team on https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^ana
Long wait times due to understaffing at the branch.
Business reply on Google
Hi Sam. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Staff refused to provide account assistance and acted unprofessionally.
Business reply on Google
We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Torrence
Long wait times despite having a scheduled appointment
Business reply on Google
Hi Bayanjargal. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^stephanie
The branch manager is unprofessional and lacks hospitality.
Business reply on Google
We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Patricia
Staff were unhelpful with adding a card to Apple Pay.
Business reply on Google
Hi, Eric. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^lore
Bank operating hours are inconvenient for working customers.
Business reply on Google
Hi Esmeralda. We apologize for any inconvenience. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. Additionally, you can complete transactions via Online Banking or the ATM. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^stephanie
ATM area access hours are inconsistent and poorly communicated
Bank staff refused to authenticate credit card due to understaffing claims
Business reply on Google
Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph
The bank failed to honor the scheduled appointment time.
Business reply on Google
Hi Sasha, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt
Long wait times, limited coin withdrawal, and unlit elevator.
Business reply on Google
Hi, Anna. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph
Bank staff were rude, unprofessional, and lacked customer service skills.
Business reply on Google
Hello Mikael, we value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more so we can improve. To provide more details, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael
Customer experienced recurring issues with bank mail services.
inability to reach a live person via telephone
Bank staff were unprofessional, lazy, and rude.
Staff pressured non-member to open an account while cashing a check.
Staff provided unhelpful service and lacked professional social skills.
Long wait time followed by inability to provide assistance
Bank associate provided rude and disrespectful customer service.