Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The bank branch refused to accept coin deposits from a customer.
Business reply on Google
We are sorry that we did not meet your expectations and sincerely appreciate you taking the time to share your feedback with us. Should you require further assistance or wish to provide additional details, please reach out to a member of our Social Media Client Care team on https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^maribel
Staff exhibited discriminatory behavior and unprofessional conduct toward a customer.
Business reply on Google
Hello, thank you for making us aware of this post. We will look into this. Please connect with our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^christian
Long wait times for a simple bank transaction
Business reply on Google
We know your time is valuable and apologize for the inconvenience. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosa
Bank employees were unhelpful and provided poor service.
Business reply on Google
Hello. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^adrian
Long wait times and poor customer service at the bank.
Business reply on Google
Hi Ryan. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines
Bank employee lacked an excited and helpful tone
Business reply on Google
Hi, Amy. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^izzy
The bank branch was closed during posted operating hours.
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tiffany
Long wait times and limited teller availability at the branch.
Business reply on Google
Hello Robert. We're disappointed to hear this. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark
Teller refused to assist with deposit slip and required re-queuing.
The bank location is consistently understaffed causing long wait times.
Business reply on Google
Hi, We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^sam
Long wait times due to insufficient teller staffing at the branch.
staff ignored customers to socialize during long wait times
Bank staff denied entry and ATM malfunctioned locking customer out
long wait times and inability to resolve account issues