Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank system is inaccessible to asylum seekers and lacks ADA compliance.
Business reply on Google
Hello Hamza. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^mark
Bank staff allowed unauthorized individuals to film PIN codes and disclose information.
Business reply on Google
We'd like to know more. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^yumaris
Bank teller provided rude customer service and lacked professional appearance.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Torrence
The ATM failed to provide access to the facility.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^yumaris
Bank operating hours are inconvenient for working customers
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^armando
Bank staff and manager were unprofessional and disrespectful to the customer.
Business reply on Google
Hello Kiely. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on X at https://X.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^adrian
Bank shared private customer transaction data with federal authorities.
Bank employees were rude and aggressive during the customer interaction.
Business reply on Google
Good morning, Jennifer. We are disappointed to hear this and would like a chance to connect. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, Zip code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^Erika
Bank withdrew funds from the incorrect account and withheld transaction receipts.
Business reply on Google
We'd like to know more. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Lorenzo
Bank branch failed to provide clear information regarding notarization services.
Business reply on Google
We are sorry that we did not meet your expectations. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan
Bank reversed a fraud claim and recharged the customer for transactions.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica
Bank staff incorrectly claimed funds were unavailable for withdrawal.
Bank staff refused to assist with a wire transfer appointment.
Excessive wait times and unprofessional staff behavior at the bank branch.
Long wait times due to insufficient staffing at the bank branch.
Long wait times due to slow service and poor management.
Bank staff refused to provide assistance or information regarding notarial requirements.
Staff failed to provide assistance and directed customer to website.
Bank charged excessive fees for cashing their own checks
Staff provided no assistance and engaged in discriminatory profiling.