Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 525 S Jackson St · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The branch staff could not resolve the customer's account issue.
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Arielle
Bank branch closed before scheduled appointment time
Business reply on Google
We apologize for the experience and appreciate your feedback. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alex
Unauthorized account access and depletion of savings funds.
Business reply on Google
We'd like to know more. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Aneudi
Bank staff failed to honor appointment for identity verification.
Business reply on Google
Hello. We are sorry that we did not meet your expectations. If you need further assistance or would like to provide additional info. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gabe
Bank opened late and poor queue management caused a safety conflict
Business reply on Google
Hello Brian. We apologize for the experience and are sorry to hear that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^stephanie
Branch manager provided incorrect information and exhibited unprofessional…
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines
Incompetent staff and excessive wait times at local bank branches.
Business reply on Google
We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^nicole
Long wait times due to insufficient teller staffing
Business reply on Google
Hello Aaron. We're disappointed to hear that your experience wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosie
Manager refused to provide change service to a local business owner.
Business reply on Google
Hi Jacob. We're disappointed to hear that your experience with Tianyin wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^susan
Staff refused to provide standard notary services
Business reply on Google
Hi Karan, Please visit https://www.bankofamerica.com/content/pdf/en_us/PCHNotaryEn.pdf for details about our notary service. If you need additional help, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Annette
The bank premises are poorly maintained and covered in trash.
Banker provided poor service and pushed unwanted account products.
Banker refused to process wire transfer in person
Inaccurate appointment requirements caused significant financial loss and service delays.
Bank of America incorrectly charged fees for free check orders.
Inconsistent identification requirements for customer cash withdrawals
Staff enrolled customer in investment program without consent or notification.