Bank of America (with Drive-thru ATM)
💳 Finance & Insurance · 13935 Foothill Blvd · Sylmar
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Teller provided incorrect cash amount during a transaction.
Business reply on Google
We value our customers' opinions and appreciate that you took the time to share your feedback with us. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica and we will follow up. ^gabe
Long wait times due to insufficient staff assisting customers
Business reply on Google
Hello, David. It's disappointing to hear that your experience wasn't at the level you expected. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Thank you. ^ana
staff displayed poor attitude and failed to assist elderly customers
Business reply on Google
Hello Kimberly. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^stephanie
Long wait times and frequent ATM malfunctions at the branch.
Manager failed to provide assistance after a long wait time.
Staff provided incorrect information and refused to assist with card replacement.
Business reply on Google
Hello Anthony. Thanks for sharing feedback about your recent experience with Karina. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^nicole
Customer experienced rude service and excessive hold times regarding check deposit
Business reply on Google
Hi Hector. We apologize for your wife experience and were disappointed to hear of hear of her experience with Alondra. We'd like to learn more about what happened. We use many factors to determine if a hold will be placed on a deposited item and for how long. These factors include your account history, account balances, the maker, the dollar amount, and type of check being deposited. For more details, please visit https://go.bofa.com/deposits. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Excessive wait times due to understaffing at the bank branch.
Business reply on Google
Hi Lauro. We apologize for any inconvenience. We remain open to serve our clients while implementing changes such as limited hours and staff. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. Additionally, you can complete transactions via Online Banking or the ATM. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Long wait times and unprofessional staff behavior at the branch.
Business reply on Google
Hi Sindis. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan
Long wait times due to insufficient staffing at the bank branch.
Business reply on Google
Hello, Oscar. We appreciate your feedback. You may be able to save time by visiting: https://www.bankofamerica.com/onlinebanking/electronic-funds-transfer-faqs.go for info on transferring funds. ^guillermo
excessive wait times due to insufficient teller staffing
Business reply on Google
Hi Mel. We apologize for any inconvenience during this difficult time. We remain open to serve our clients while implementing changes such as limited hours and staff. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty
Excessive wait times due to understaffing at the bank branch.
Business reply on Google
Hi Adrian, we apologize for your experience and are very disappointed to hear this. We'll certainly be sharing your feedback with our leadership team. Also, you may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris
Unauthorized withdrawal of funds suspected from compromised ATM card reader
Business reply on Google
Hello, Angel. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^guillermo
Long wait times due to insufficient staffing levels
Long wait times due to insufficient teller staffing
Long wait times due to insufficient staffing and aggressive parking enforcement.
long wait times due to insufficient bank tellers
Customer service representative hung up due to high call volume.
Long wait times and unprofessional staff behavior at the bank branch.
insufficient staffing levels causing long wait times for customers